Shipping And Returns

Refunds and Cancellations:

Refunds and Cancellations:

Frenchbob.com works with a variety of partners in India to provide the vast range of products and experiences to you. Our policies on refunds, exchange and cancellations are dependent on and restricted by the policies of these partners.

1. PRODUCTS:

All products shipped carry their original manufacturer's warranty as applicable. If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 30 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc. Personalised items are not covered under credits unless there is transit damage or other defects.

In case of perishable items like flowers and cake delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account. 

2. ACTIVITIES, EXPERIENCES and VOUCHERS:

All FrenchBob experiences contain a voucher which is evidence of a payment for a given experience. Each voucher will show a voucher reference and a validity which must be quoted when dealing with FrenchBob and will be used to identify your payment. FrenchBob will not take responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud. 

The voucher expiry date will be printed on the voucher. You must book your participation date with FrenchBob either online or by phone, before the specified date, or the voucher will be invalid. There is no refund possible on such expired gifts. 

We are happy to make refunds or exchanges on unbooked experiences bought direct from FrenchBob within 30 days of purchase. It is not possible to provide refunds if you have already booked a date for your experience. 
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account. 

Experience Cancellations:

Sometimes we have to cancel an experience for reasons beyond our control, such as the weather or mechanical breakdown. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time. We regret that, in these circumstances, FrenchBob is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.